Disclosure: Millennium River is an independent website that uses hyperlinks. Some of these links are affiliate links. When you click and purchase a product(s) through these links, I may earn a commission on qualifying sales. This is done at no extra expense to you. You may also support this website via PayPal. Unless it is clearly stated, the content is not sponsored.
The Big Day
Today is the day, where American coffee giant, Starbucks, has temporarily closed around 8,000 of its stores to conduct anti-bias training. This is being done in effort after a case of racial profiling took place last month on April 12, 2018.
The Story Behind It
Two Black American men, Rashon Nelson, and Donte Robinson, had an employee call the police on them in a Philadelphia Starbucks location. They were then handcuffed and removed from the location. The reason for this is because they had not bought anything. The men only wanted to temporarily use the facility, while they were waiting to meet up with a friend. Unfortunately, this lead to the store getting upset and viewing them as a threat, calling it trespassing. They were told to leave before the officers were called, but they did not want to leave. They rightfully believed that they were not doing anything wrong. Since then, what has been dubbed as “viral video of two black men being arrested at a Philadelphia Starbucks” has exploded massively all over local news. It has resulted in intense outcry, and a call for people to boycott Starbucks for its actions.
Official Responses
Starbucks Coffee has made the following statement:
“We apologize to the two individuals and our customers and are disappointed this led to an arrest. We take these matters seriously and clearly have more work to do when it comes to how we incidents in our stores. We are reviewing our policies and will continue to engage with the community and the police department to try to ensure these type of situations never happen in any of our stores.”
The CEO of Starbucks Corporation, Kevin Johnson, has issued the following complete statement in the Starbucks Newsroom:
Dear Starbucks Partners and Customers:
By now, you may be aware of a disheartening situation in one of our Philadelphia-area stores this past Thursday, that led to a reprehensible outcome.
I’m writing this evening to convey three things:
First, to once again express our deepest apologies to the two men who were arrested with a goal of doing whatever we can to make things right. Second, to let you know of our plans to investigate the pertinent facts and make any necessary changes to our practices that would help prevent such an occurrence from ever happening again. And third, to reassure you that Starbucks stands firmly against discrimination or racial profiling.
In the coming days, I will be joining our regional vice president, Camille Hymes—who is on the ground in Philadelphia—to speak with partners, customers and community leaders as well as law enforcement. Most importantly, I hope to meet personally with the two men who were arrested to offer a face-to-face apology.
We have immediately begun a thorough investigation of our practices. In addition to our own review, we will work with outside experts and community leaders to understand and adopt best practices. The video shot by customers is very hard to watch and the actions in it are not representative of our Starbucks Mission and Values. Creating an environment that is both safe and welcoming for everyone is paramount for every store. Regretfully, our practices and training led to a bad outcome—the basis for the call to the Philadelphia police department was wrong. Our store manager never intended for these men to be arrested and this should never have escalated as it did.
We also will further train our partners to better know when police assistance is warranted. Additionally, we will host a company-wide meeting next week to share our learnings, discuss some immediate next steps and underscore our long-standing commitment to treating one another with respect and dignity. I know our store managers and partners work hard to exceed our customers’ expectations every day—which makes this very poor reflection on our company all the more painful.
Finally, to our partners who proudly wear the green apron and to customers who come to us for a sense of community every day: You can and should expect more from us. We will learn from this and be better.
Respectfully,
Kevin Johnson
CEO
Settlement
Nelson and Robinson have received a settlement earlier this month, getting a symbolic $1 each, and free tuition at Arizona State University. Their arrest record was also expunged as part of the deal.
Meaning Of The New Policy
Permitted acts:
•People will be allowed to hang out at Starbucks without making a purchase
•People will be allowed to use Starbucks’ bathroom without making a purchase
•Starbucks asks customers to maintain the welcoming environment by using spaces as intended, being considerate of others, communicating with respect and acting responsibly.
Prohibited acts:
•No drugs, including use and sales of drugs.
•No violation of the law, including stealing or indecent exposure.
•No drinking.
•No pornography.
•No smoking.
•No sleeping.
•No excessive noise, including talking too loudly, or playing loud music.
•No unhygienic acts.
•No obscenity or unwanted sexual advances.
•No panhandling or solicitation.
Conclusion
While one day of anti-bias training will not make a revolutionary change, the statement and intended message of this day, highlights a problem that is still ongoing in 2018: Racism. The fact that Starbucks has responded quickly and outlined their steps and actions to make the company better, shows that their commitment to ensuring equality, compassion and professionalism. Some have raised concerns over homeless people or individuals under the influence of a substance taking advantage of Starbuck’s facilities. As written above, they have clearly placed limits and regards on safety and maintaining a family-friendly environment. Nevertheless, time will ultimately show how Starbucks will fare from here and onward.